Returns & Exchanges

Due to the perishable nature of our premium food products, we offer a 24-hour satisfaction guarantee to ensure you receive only the freshest ingredients. If your order arrives damaged or does not meet our quality standards, please contact us immediately for a replacement or refund.

Return Process

• 1.
  Inspect Your Delivery

  Thoroughly check your Soldeli package upon arrival to ensure all items are present and maintain the correct temperature.

• 2.
  Document Issues

  Take clear photographs of any damaged packaging or quality concerns within 24 hours of receiving your order.

• 3.
  Contact Support

  Email our customer service team with your order number and photos to initiate a claim for perishable or damaged goods.

• 4.
  Resolution Process

  Our team will review your request and process a refund to your original payment method or arrange a priority replacement shipment.